FAQs - Frequently Asked Questions

If you have any questions please contact us here 

 
How old do you have to be to join the library?
Any age can join.  Children up to the age of 18 require parent's consent.
 
How many items can I take out at one time?
Resident library members can have up to forty items out on your card at any one time. 
 
What are your opening hours?
Click here for that information.
 
How can I find a good book to read?
There are lots of ways to find a book you'll enjoy.  Ask other people, come to our monthly Reading Round, ask library staff, look in the "Who writes like?" book or search our catalogue by subject or author.  Find maps of the three levels at our library that can help you find your area of choice.
  
Can I get FREE internet access at the library?

If you a resident member of the library, you can go to the Service Counter, present your card and request the WIFI password for the day.  You will need to have your own internet device to utilise this service.  If you have any charges on your card, you will need to pay these first.  Non members (including those with a Visitor Card) pay for this service.   

Who made the needlework hanging in the library?
The Rotorua Embroiders Guild were contracted by the library to produce the needlework. A list of all those who contributed hangs next to the needlework.
 
Who created the carving of Hinemoa and Tutanekai?
The carving was done by the Rotorua Maori Arts and Crafts Centre for the opening of the library in 1991.
 
How do I make a suggestion if I think the library should buy something?
To suggest a title for us to purchase send an email to Library@rdc.govt.nz.
 
What happened to the Rotorua Newspapers from 1897 to 1931?
This is a mystery.  When the newspaper changed owners in August 1931, there were no earlier files of newspapers available according to the then general manager. There had been several previous owners before then so possibly one of them may have disposed of the old papers. The former Rotorua Borough Council was supposed to have newspapers from 1924 but they have disappeared and any held by the Rotorua County Council may have been destroyed in a fire in the 1940s.  Source: R F Keam
 
What is the Don Stafford Room on the 2nd floor?
Rotorua historian Don Stafford donated to the Library the records he compiled while researching his books on Te Arawa and Rotorua history.  These research notes are a valuable addition to our resources and so the part of the Library containing Maori and New Zealand history collections was named after him in recognition.
The Rotorua material is called the "Don Stafford Files" and the Te Arawa material is called "Arawa Notes".  Both are available for use in the Don Stafford Room.  Find out more here.

Who can borrow toys from the Library?
All library members can borrow toys from the library. 

How can I organise a class or group visit to the library?
Find out about visits and tours here.
 
Who can go to Rhyme 'n Rumpus?
Children of any age up to 5 years old and their parent or caregivers can come to Rhyme 'n Rumpus. 
 
How long does Rhyme 'n Rumpus last?
About 45 minutes.  Rhyme 'n Rumpus consists of songs, stories and an activity.

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