COVID-19 information page

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COVID-19 information page

Te Aka Mauri reopening at COVID-19 Alert Level 2

Following the Prime Minister’s update on Monday 6 September 2021, Rotorua Library have made the following changes to library access, programmes and events. We appreciate your patience and kindness as we reopen and deliver excellent customer service in different ways.

New Zealand will be at “Alert Level 2: Reduce” from midnight on Tuesday 7 September.

We are reopening Te Aka Mauri at 9am on Wednesday 8 September. We’ll be open normal opening hours:

9am-5:30pm Monday to Friday
10am-4pm Saturday and Sunday

If we exceed our allowed numbers inside we may need to introduce time limits or one in/one out to stay within allowed capacity.

Library To You

Our Library To You team are currently making contact with their customers to organise contactless pickup of loaned material and delivery of new items. If you feel unable to access the library and would like to know more about our Library To You service please contact us on (07) 348 4177 or by email:

Library loans and returns

Please continue to keep your books at home for a few more days if you can so that we are not inundated with thousands of books in the first days of opening. You won’t be charged overdue fines or extra rental charges. We extended loan periods on all items that were already on loan when we went into COVID-19 Alert Level 4. Everything will be due back on 24 September 2021.

Masks and contact tracing

All staff and visitors to Te Aka Mauri aged 12 or older are legally required to wear a mask or face covering. If you have a medical exemption please show this to staff when you enter so that we can let you come in. You must leave your mask on at all times.

Visitors must sign into Te Aka Mauri by one of these methods:

  • scanning the COVID QR code using the NZ COVID Tracer app,
  • signing in using the SinePro ap
  • or filling in your details and placing them in our private contact tracing box

Social distancing

All customers must follow directional arrows on entry, exit and within Te Aka Mauri.

We are now required to enforce a 2 metre distance between staff and customers. This will have an impact on the services we are able to provide.

The number of computers available in our Computer Room has been reduced to facilitate a 2 metre space between users. This service will be self help only with limited printing available. Time limits may be put in place to provide access to computers to those who need it.

The Don Stafford Room on the Second Floor will be open for independent research only. Access to the room will be for a small number of people at a time to ensure social distancing can be maintained safely.

Limited research assistance and readers advisory can be provided by Te Aka Mauri staff.

Programmes and events are cancelled

All programmes and events, including our popular preschool programmes, are cancelled under Level 2. Watch Facebook and our website for announcements about a programme of online events and activities to keep you entertained.



Use our eLibrary

If you prefer to or are required to stay home we encourage you to make use of our eLibrary resources. These are available free to all library members. Residents without a library card are invited to join as a digital member at This will allow you to make full use of our eLibrary collection.

Thanks to the New Zealand Library Partnership Programme we have been able to expand our online offerings meaning there is even more for you to read and learn.

We have a range of sites you can visit to download and read books, audiobooks, magazines and newspapers using your library card:

  • BorrowBox eBooks and eAudiobooks
  • Wheelers ePlatform eBooks and eAudiobooks
  • OverDrive online magazines (using the Libby app)
  • PressReader online newspapers and magazines
  • Bridget Williams Books (the online home of great New Zealand Books)
  • Lingogo stories in te reo Māori, Samoan and Tongan
  • Ebsco - Australia/New Zealand Reference Centre Plus
  • Ebsco - MasterFILE Complete
  • Ebsco - MasterFILE Reference eBook Collection
  • Ebsco - GreenFILE
  • Ancestry Library Edition, which is usually available within the library, has been made available to search via eLibrary until the end of 2021.

The following databases can also be used remotely to access reliable information for study and research purposes:

Access all of these great resources using your library login at:

Online learning

We invite you to explore Niche Academy, our new online learning platform where you can learn a range of things such as Microsoft Word, LinkedIn, Instagram and using our eBook and eMagazine platforms. More content will be added regularly. Check it out at:

The Te Aka Mauri Team.

If you wish to contact us you can do so in the following ways:

Telephone: (07) 348 4177


Facebook: @RotoruaLibrary

For more information please visit

Health information

Visit the Ministry of Health or COVID-19 websites for the latest updates, information and advice on COVID-19.

Ministry of Health -

COVID-19 -


For more information, please contact:

Joanne Dillon (JD)

Marketing, Communications and Events Lead, Rotorua Library
P: 07 351 7064

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